Metso wanted to improve the spare parts business with its customers by enhancing the customer experience over the customer journey. With an aim to provide the best service for its customers, Metso partnered with Marketing Clinic to understand customer expectations and Metso’s current performance as well as to gain a fuller understanding of the customer […]
Cases & news
This blog will discuss customer journey optimization, and its importance in an increasingly complex consumer engagement environment. At Marketing Clinic, we say that The Journey is the Product, and if you optimize the journey, you will enjoy better results. This optimization can only happen if the path each customer takes, no matter how different, is […]
The burning question is “How do you get started immediately?” On Thursday the 15th of January, 20 leading Finnish CMOs gathered to discuss ways to best use digitalization and customer journey innovation to capture business growth opportunities. The guest speaker was Ari Aarnihuhta, Vice President of Customer Relations at Veikkaus Oy. The discussion concluded on […]
We helped our Client, a global heavy industry player, drive up customer retention and customer management efficiency through better understanding of their customers’ journey and their performance in customer experience management.